PlayStation 5 (PS5): how to fix credit or debit card information error in easy steps

Sony steps into the gaming universe with its next generation of PlayStation! PlayStation 5 is all you need to take your gaming experience to the next level! With its mind-blowing controller and exclusive games with lightning-fast load times, Sony has really upped its game this time. PS 5 is a well-built, powerful gaming console that provides you with a next-gen gaming experience with its DualShock controller, spatial 3S audio tech, and its super-fast SSD. It’s no wonder everyone is after the PS 5!

It’s more like an upgrade of the PS 4 but so much better in many ways!

The PS 5 DualShock controller is certainly noteworthy! With its new futuristic-looking design, the PS5 controller includes haptic feedback, and powerful hardware combined with an easy-to-use UI ensures a super smooth gaming experience that is indeed so next-gen!  With PlayStation 5, Sony has paid more attention to user experience. For instance, the console supports backward compatibility and all your PS 4 games will still be accessible. If you are a PS Plus member, you are privy to enjoying a selection of about 20 games!

As a PlayStation 5 user, you might be facing issues from time to time but none that cannot be resolved. 

Most users have issues while trying to add or edit their credit card or debit card details in their PlayStation Account. If you happen to be wrecking your brain over the same thing, this article will help you find ways to fix it! There could be a number of reasons why you are not able to successfully enter or update the card details in your PS5. Let’s take a look at what could be responsible for such untimely issues.

Check the PSN status

If the PlayStation Network is experiencing any issues at that moment, your payment information will not be successfully updated. Check the below link to verify the status of the PSN

If there are issues, wait until all the services on the status page display a green light. Then, try entering your payment information again.

Check your card details 

Is the card detail information you are entering up to date and accurate? Make sure you enter the details exactly as they appear on your credit card or debit card. 

You can check the payment details below,

  • Go to Account Management 
  • Select Payment management and select the required card.

Cross-check your card details to make sure you haven’t entered the wrong information.

Check if PS accepts your card

The PlayStation Store accepts most types of credit cards and debit cards but still, there are few payment methods that can be used. Head over to the link below to check if your credit/debit card is accepted by PlayStation.

Check if the Region selected is correct.

If the credit or debit card you are trying to use is registered to a different address in a different country than that of the region updated in your PlayStation 5, you will be facing issues with your payment methods and linking your card details.

You can try using a credit/ debit card that is registered to the same region as your PlayStation.

For instance, only a credit card or debit card with a  North American billing address will work on the North American PlayStation Network system. If you have an international card, it will not work in North America.

Do not use special characters for entering card details

If any of the card details information like address contains special characters, try replacing them with alphabets or restrain from using them. PlayStation recommends not using special characters like asterisks (*), hyphens (-), apostrophes (‘) or slashes (/) while entering the card details.

Wait for some time and try to update again

You may get an error saying the card details could not be updated or you may get the following error that says your payment information has “been updated too often within a short amount of time”

In this case, it is best to wait for 24 hours before trying to update your payment information again. If you try to update before the 24-hour window is over, it will restart the 24-hour waiting period and block your account.

If you still want to make a purchase on the PlayStation Store during the waiting period, you can use an alternative payment method or the PlayStation top-up wallet code.

Restart your PS5 console

This step mostly never fails to work. Trust me, this method works, most of the time. Turn off your PS 5 console completely.

  • Press and hold the power button till you hear two beep sounds
  • Now, connect your PS 5 DualShock controller to the console with a USB cable.
  • Press the PlayStation button on your console and screws Safe Mode
  • Then, select Restart PS 5

This will do a normal restart and you won’t lose any of the saved data.

Contact Sony Support 

If you have tried all the above troubleshooting steps but you are still facing the issue, then it’s time to let Sony step in and do its work. There are several ways to get in touch with them. You can try the live support chats or reach out to their official support Twitter account.

Sony’s customer support is pretty quick and efficient in offering its customers the solutions they need.

Another brilliant way to bypass all these troubleshooting steps is to redeem your PlayStation gift cards. These gift cards range from $10–$100 and you can get them online or at your local store. Go to redeem codes in the PlayStation store and enter the code from your gift card. Voila! You don’t have to worry about credit/ debit card payments anymore!