Fix & troubleshoot : TCL TV black screen issue with sound on

In this post we discuss how to fix & troubleshoot tcl tv black screen issue with sound on.

Entertainment industry has been growing tremendously in the past few years. People have started to stream videos and movies online and there’s no other time like more for TV companies to boost their growth. TCL has built its own empire for affordable TVs that mainly focuses on streaming capabilities. TCL is a Chinese brand that is ranked No 2 in North America in 2020. TCL TVs are indeed super affordable and cheaper than the TVs offered by popular brands like Samsung, Sony and LG. And don’t think, these TVs might compromise in quality because of the price. The TCL company even offers QLED models with Dolby Vision HDR and Dolby Atmos support.

TCL TVs are a great choice for you if you are looking to buy a smart TV with built in smart apps. It also offers both Google and Roku powered sets. You can simply choose whichever one suits you best. A couple years ago, TCL teamed up with Roku to offer HD and 4K UHD TVs in all shapes and sizes.

There comes a time when even gadgets from popular brands face technical issues or just stop working. Despite the amazing picture quality TCL TVs have to offer, users do face issues with the TV once in a while. One of the most common issues is that the user experiences a black screen when they turn on the TV with the audio enabled. A black screen can be a critical issue and understanding what went wrong is important to troubleshoot the issue.

Fix & troubleshoot : TCL TV black screen issue with sound on

If you are similarly facing a black screen issue with audio but no video enabled, make sure to check out the below steps to fix the issue.

Restart your TV

The first thing you wanna try when you get a black screen on your TV is to restart it. 99 percent of the time, this method works and this is the only solution you need to fix your black screen issue.

How to restart your TCL Roku tv?

  • Open the Menu on your TCL TV using the remote.
  • Scroll down and select Settings.
  • Using the navigation buttons in BC the remote, go  to System > Power > System Restart.
  • Click on Restart.

Your TCL Roku TV will now be restarted.

How to restart your TCL Android TV?

  • Press the  Settings button on your TCL TV remote.
  • Go to More settings > Device preferences > About > restart.
  • Click on Restart to confirm.

It might take a couple minutes for your TV to restart.

Restarting the TCL TV should work and you should no longer be seeing a black screen.

Change the HDMI cable

One of the common reasons why you are seeing the black screen could be because of a faulty HDMI cable. The HDMI cable outputs the display from whatever device you are using with your TV. Pull out the HDMI cable. Wait for a couple seconds and plug it back in again. Or, you can try replacing the HDMI cable with a new one. Also, check if all the cable connections to the TV are secured properly. Usually, replacing the HDMI cable works and eliminates the black screen issue.

Update your TVs software

Smart TVs get frequent updates for better performance and to fix any previous bugs. Make your TCL TV software is up to date. These software updates fix any major or minor issues. So updating the firmware in your TCL TV is a good way to get rid of the black screen issue and any other issues.

Here’s how to update your TCL android TV ?

  • Press the Home button on the remote and open Settings on your TCL TV.
  • Go to More Settings.
  • Choose Device Preferences > About.
  • Select System update.
  • Click on Network Update.
  • If any new software is available, you will be able to download it.
  • Click on OK to confirm.

 Try the Fast Start option

Most of the users have reported that using the Fast Start option on their TCL Tv has solved the black screen issue. Either enabling or disabling the Fast Start option will do the trick.

To enable or disable the Fast Start option on your TCL Roku tv,

  • Press the Home button on the Roku tv remote.
  • Go to Settings > System.
  • Click on the Fast Start option.
  • Enable or Disable the Fast start option.

For Android TVs,

  • Open the Settings menu.
  • Select the Power option.
  • Turn in the Instant power on setting as applicable.

Now, restart the TCL tv and check to see if it’s working.

Factory reset your TV

This is the last resort option. Make sure you have tried the other methods mentioned here to make your TV working. If all else fails, try performing a factory reset on your TCL TV.

To perform a Factory Reset on your TCL TV,

  • Select Settings.
  • Click on the System option.
  • Go to Advanced System settings > factory reset.
  • Click on Factory reset everything.
  • Input the code on the screen to proceed with the factory reset process.

It can be annoying when you turn on your TV and all you can see is a black screen. The troubleshooting steps mentioned in this article have worked successfully for users all over the globe. If nothing else works, you can contact the TCL support team to fix your TCL tv black screen issue