Fix & troubleshoot: HoyoLab interactive map not working

In this post we discuss how to fix & troubleshoot hoyolab interactive map not working.

Genshin impact has been maintaining its success in being one of the best open world games across the globe. Because of its demanding popularity, it’s only inevitable that the developers created a separate space for the dedicated gamers to interact and communicate in real time to keep the community alive. This official forum for Genshin impact is called the HoyoLab. On this forum, you can find like minded people to interact with and stay updated on the various news events and live events. Gamers all across the globe can trust this site to deliver the most up to date official information.

Initially, when HoyoLab was launched, it was merely a simple forum that was made for conversations. But over time, the forum has gone through a lot of significant changes including many gadgets for people to use. With all these new changes bringing the people of this community more alive, the HoyoLab is undoubtedly one of the most buzzing, socially active internet platforms right now. There are five major tools that HoyoLab offers it’s users namely,

  • Daily check in
  • Battle chronicle
  • Teyvat interactive map
  • Travelers diary
  • Enhancement progression calculator

Hoyolab interactive map

There were several fan-made versions before but Genshin Impact’s developer finally launched the game’s own official interactive map. Here’s what you need to know. The interactive map is super vast with several promises of future upgrades. Using this map, you can keep track of where everything is in your game. For example, travelers in the game can find treasure chests in the otherworld or find domain entrances. They can also discover a wide variety of resources for crafting and run into all kinds of elite monsters. The official map is pretty perfect and you’ll have so much fun playing the game!

No matter how interactive and fun the map is, users still seem to face issues with the interactive map not loading or working properly when they are trying to open it. There are no confirmed reasons for why this error occurs quite often. The game developers haven’t confirmed anything about this problem either. The solutions may not be working a hundred percent but we might as well give them a try!

Fix: HoyoLab Interactive Map Not Working

Read on to find out what you can do if you’re facing issues with the HoyoLab interactive map.

Check your internet connection

The HoyoLab community is huge with more than thousands of users from all across the globe constantly active on its platform. You need a reliable and fast internet connection to interact with the map without any glitches. So, do an online internet speed test and make sure your internet connection is at its full speed.  A strong internet connection will enable the HoyoLab interactive map to load quickly and properly.

Do a Hard reboot in your Android mobile

Another common issue that HoyoLab mail users face is the blank / black screen error. When you open the Genshin interactive map on your n android phone, all you see is a black screen fire a few seconds before the app crashes without an error message.

Don’t worry if you are facing the same issue. There are a few ways to get this fixed in no time.

Close Recent Apps

This could be a temporary loading issue so you can try closing the recent apps or the apps running b in the background on your phone. After closing the recent apps, launch the interactive map app and check again.

Do a Hard Reboot 

Press and hold the Home button and the power button on your android phone simultaneously for about 10 seconds. Now, release both the buttons. Wait for a couple minutes before you press the Power button again. Wait till the phone is turned on.  

Try launching the app now and it should work fine.

Charge your Phone

If the above reboot step doesn’t work, you can wait and let your phone battery die. Then, plug the phone to the charger and wait for the phone to turn on. Launch the interactive map app to check if your issue is resolved.

Uninstall and reinstall the app

Another way you can try is to uninstall the HoyoLab interactive map app and install it again from PlayStore. Uninstalling the app will remove all the data from the app and hopefully reinstalling the app will work fine.

Try after a few minutes!

As I said earlier, users all over the world are constantly active on this forum. Maybe the network traffic is heavy at the moment and that’s why the interactive map is not loading properly.

You can wait for sometime and come back later to check if the map is working again.

The Genshin Impact is an open world game where everything is set in fantasy. In the game, the user sets forth on a journey to a fantasy world called Tevyat and their official interactive map is more than useful in keeping everything on track! If you are a huge fan of this game and if you are having issues with the map, you have come to the right place and I hope the above mentioned fixes worked for you!