Oculus Quest 2 headset is all you will ever need to enter into your own virtual reality world. This is the news, all in one VR headset that is available for a super affordable price. You can enjoy hundreds of immersive VR experiences with heavy details by simply downloading the apps or videos from Oculus Quest’s intense library.
It can never be stressed enough that a stable internet connection is indispensable for any brutal reality experience if you want to reap its full benefits. Even then, there are times you face internet issues or connectivity issues that hinder your VR gaming experience. Sometimes, you may face issues while trying to connect to the Oculus server even if you have a high-speed internet connection. So, what could have possibly gone wrong? How do we fix it and go back to enjoying the VR world? The world we live in is not always ideal and tech gadgets don’t always work perfectly.
You are likely seeing the below error when you are trying to connect your VR headset to the servers,
It looks like we can’t reach the Oculus server. Please check your connection.
Let’s dive in to see what we can do to get things back online when they go haywire.
Restart your router
This should always be the first step you need to try whenever any tech gadget you own faces an issue. Restarting your modem or router will likely fix any glitches in your connection. Turn off your WiFi modem or router and wait for a couple of minutes. Turn it back on and check if you are able to connect to the Oculus servers.
Reconnect to the Wifi network
Open the Oculus app on your phone after turning on your VR headset. Navigate to the Devices menu and click on the name of your headset device. Select the Wifi network to which your headset is connected and click on forget the network.
Tap on the same Wifi network again and re-enter the password. You will be successfully reconnected to the Wifi network and you should be able to connect to the Oculus servers without any issues.
Change 5 GHz to 2.4 GHz band
A bug was reported in the Oculus Quest 2 headset that made it frequently lose connection to the internet with a 5 GHz band.
- Open a new tab in your browser and enter the router’s IP address.
- Enter the login credentials for your router.
- Click on the wireless settings option and proceed to the next page.
- Disable the 5 GHz band option and enable the 2.4 GHz option.
- Save the changes made and log out.
Try using a different phone
Oculus recommends using an iPhone with iOS version 10 or higher and an Android phone both OS version 6.0 Marshmallow or higher. This ensures that you are able to smoothly download and run the Oculus Quest app on your phone.
But, few iPhone users who tried running the app on iOS 12 reported that they were facing “failed to connect” errors. The problem could be the hardware configuration of your phone. Maybe, it’s not compatible with your Oculus Quest 2. In that case, try switching to a different phone that is connected to the same network. Your issue should be resolved now.
Do a factory reset
If you have tried the other fixes mentioned in this article and the issue still hasn’t been fixed, then it’s time to do a factory reset on your headset. Let’s have this as a last resort option.To perform a factory reset on your Oculus Quest using the phone, do the following,
- Open the Oculus mobile app on your phone.
- Click on Settings in the bottom menu.
- Select the headset device that is connected to your phone.
- Click on More Settings.
- Click on Factory Reset.
- Click on Reset again.
You can also do a factory reset directly in your headset. Check below.
- First, turn off your headset.
- Press and hold the Power button and the Volume (-) button on the Oculus Quest 2 simultaneously.
- Hold the buttons until you see the boot screen in your headset.
- Use the volume buttons on your headset to navigate the screen.
- Select the Factory Reset option and press the Power button.
Keep in mind that after doing a Factory Reset on your headset, you cannot go back to how it was. None of the changes can be reversed. Performing a factory reset will remove all downloaded games and content. After the reset, check if you are able to connect to the servers. Once connected successfully, you can download the games again!
Contact Oculus Support
When all else fails, it’s time to reach out to the professionals for a proper timely fix. Contact the Oculus Support team and report your issue. They might decide temporary fixes won’t work and that your device needs a replacement. Initiate the replacement process and wait for your brand new Oculus Quest 2!
The Oculus Quest 2 is a fully wireless VR headset that barely needs any equipment to run. With a refresh rate of up to 120 GHz, it provides a never before seen virtual reality experience that is super smooth and glitch-free! The Oculus Quest 2 has undergone major upgrades in recent times! One of these upgrades includes Bluetooth keyboard compatibility. Another brilliant upgrade is that you can now connect your Oculus Quest 2 to an external PC via Air Link. You can access Air Link via the Oculus app on your PC and stream games directly. But, the source for all these upgrades to work as intended is a robust internet or WiFi connection. The above fixes mentioned in this article will definitely be helpful in guiding you whenever you face connection issues with the Oculus servers.