3 ways to fix & troubleshoot Jackbox not connecting issue [2022]

In this post, we discuss 3 ways to fix & troubleshoot Jackbox not connecting issue.

You don’t have to be a diehard gamer to enjoy playing Jackbox games. Jackbox Games started as a small studio in Chicago as a children’s television production company. In 2013, the company rebranded as Jackbox games. It’s extremely famous for its quiz game “ You don’t know Jack” that can be played on a computer and is still available on the computer’s website. These games are extremely popular and sought after as party games for your pool parties or family gatherings and even video call conferences. These games can be played on your computer or any console or streaming stick. Games are available as a collection. You can buy the games as a Party pack and you’ll receive a code whenever you start playing the games on your Party pack. Other players can use this same code to join the game room via the Jackbox TV website to start playing. This virtual style of gameplay has become extremely popular in recent times among friends, families, and work colleagues.

There are several ways to play Jackbox games on a TV which can be entertaining and fun! Before you set up your big screen to play the games, let’s make sure the Jackbox games you want to play are compatible with your Tv. 

How to check if the Jackbox party games are compatible with your tv?

That’s simple. Click on the game or Jackbox party pack of games and scroll to the compatibility section beneath the game’s description. If you see your mobile device or Tv listed in the device list, then the games are compatible with your device.

Using your device, log in to Jackbox TV and you are good to go!

But, how do you play the games on a gaming console?

If you own a gaming console like PlayStation 3, 4, 5 or a Nintendo Switch or an Xbox One or Xbox Series S/X, you can still play Jackbox games! Simply, download the games to your console. Connect an HDMI cable from your console to the TV and start playing!

Despite all the setup you have made, if you are still facing connectivity issues while playing the games, this article is the right guide for you!

“We’re sorry, we can’t seem to connect to the Jackbox Games servers. Please check that your internet connection is working properly.”

You might be facing the above connection issues when you are trying to play the Jackbox games. Keep reading to find out the common issues people face with Jackbox games and how to deal with them.

Server connection issues

Several users across the world reported that they were facing issues with maintaining connections to the servers.

  • Try closing the game and launching it again.
  • You can also try uninstalling the game and reinstalling the game again.
  • Whichever device you are using to play the game, be it a gaming console or computer or mobile device, switch it off. Wait for a couple of seconds and turn it back on again. Restarting the device should work like a charm.
  • Try rebooting your internet router.

Try switching up your WiFi connection

Your WiFi connection may be working fine but still your could be facing connectivity issues with your Jackbox games due to some temporary network issues In such cases, try switching to a cabled internet connection for a more reliable and strong network.

Check firewall settings on your computer

If you are using a computer to play the Jackbox games, make sure you have disabled the computer’s antivirus software or turned off the firewall settings. If your game has already been quarantined by your antivirus software, make sure to dequarantine the game so you will be able to access it. 

If the above solutions still don’t work, check to make sure the following ports are open on your router. Port numbers are as follows: 80, 443, 843, 38202, 38203.

Visit the link below to check the status of the above ports.


Try the below steps as well to check if it resolves your connectivity issues.

  • Try refreshing your web page when you’re trying to access the game via their official website.
  • Make sure cookies are enabled in the browser you are using.
  • Try accessing the game in a different browser.
  • If you have any other extensions enabled in your browser that might interrupt the game, make sure to disable them.
  • Try clearing your browser’s cache files and history before trying to launch the game again.
  • Try rebooting the internet router or modem.

Keep in mind that you can’t access the Jackbox games on rooted or jailbroken devices.

Jackbox is an interesting package of pay games. You get access to a variety of video games that are best for social gatherings where you can play and enjoy with your friends and family. If you are looking for a cool new way to turn a boring, dull party into a really fun night, look no further. You can simply launch the game, connect it to your TV and ask your friends to join! It’s as easy as that!